Refund policy

We want you to understand the return conditions that apply to your item before you purchase, so please review the product page carefully.

A Sale price is not the same as Final Sale. Many of our items are offered at a Sale price; a Sale price is only a discount and does not change your return rights — Sale items follow the standard 14-day return window below. Final Sale applies only to items that are clearly labeled Final Sale on the product page before purchase. If an item is not labeled Final Sale on its product page, it is not Final Sale.

Regular items

For items that are not marked Final Sale and are not custom-sized, tailored, altered, or personalized, you may request a return within 14 days after delivery.

To be eligible for return, the item must be:

unworn, unwashed, unaltered, and unused;
free from stains, fragrance, damage, or signs of wear;
returned with any original packaging and any tags that were actually supplied with the item; and
accompanied by the order information needed for us to identify the purchase.

Please contact support@waterlilysilk.com before sending an item back. If the return is approved, we will provide return instructions and the return address. Do not send a return to the address shown on the original shipping package unless we specifically instruct you to do so.

Final Sale items

Final Sale is not the same as a Sale price. It applies only to items labeled Final Sale on the product page.

Items clearly marked Final Sale on the product page before purchase are not eligible for voluntary return or exchange because of fit, preference, or change of mind.

Final Sale status does not remove any rights or remedies that cannot legally be excluded. If a Final Sale item arrives defective, damaged, or different from what you ordered, please contact us so we can review the issue.

Custom-sized, tailored, and personalized items

Custom-sized, tailored, altered, or personalized items are made or adjusted specifically for the customer and are not eligible for return or exchange.

This exclusion does not apply when the item is defective or when Water Lily Silk made an error in fulfilling the agreed measurements or customization.

Incorrect, damaged, or defective items

If an item arrives damaged, defective, or different from what you ordered, contact support@waterlilysilk.com as soon as possible. Please include a description and clear photographs so we can review the issue.

When we confirm that the item is incorrect, damaged, or defective, Water Lily Silk will provide an appropriate remedy and will cover reasonable return shipping when a return is required, subject to applicable law.

Return shipping

For an approved regular return based on fit, preference, or change of mind, the customer is responsible for the return shipping cost and for ensuring that the package reaches the return address provided by Water Lily Silk.

We recommend using a trackable shipping service. Water Lily Silk cannot issue a refund for a return that is not received, except where applicable law provides otherwise.

After we authorize a return, the customer must ship it within 7 days and retain the tracking information, unless applicable law provides a longer period.

Refunds and deductions

After an approved return is received, please allow up to 5 business days for inspection. Approved refunds will be issued to the original payment method.

Water Lily Silk does not charge a fixed restocking fee for an eligible regular return.

If a returned item shows handling, wear, damage, alteration, stains, fragrance, missing supplied tags, or another reduction in value beyond what is reasonably necessary to inspect the item, we may reject the return or make a reasonable deduction where permitted by applicable law. We will explain any deduction or rejection to the customer.

Original shipping charges are refundable only where required by applicable law or when the return results from an error by Water Lily Silk.

Your bank or payment provider may need additional time to post the refund after we issue it.

Exchanges

Water Lily Silk does not process direct exchanges. If a regular item is eligible for return, the customer may return it under this policy and place a new order for the preferred item or size.

Statutory consumer rights

This policy does not limit consumer rights that cannot legally be waived. Where applicable law provides a statutory right of withdrawal or other mandatory remedies, those rights will apply even if a product is otherwise described as Final Sale. Custom-made or clearly personalized goods may be treated differently where permitted by law.

Market-specific rights

European Union: Where EU distance-selling rules apply, a consumer may have a statutory 14-day right of withdrawal for standard goods, including a standard-size item otherwise marked Final Sale. Custom-made or clearly personalized goods may be excluded where permitted. Any permitted deduction for diminished value will follow applicable law.
Australia: Final Sale excludes voluntary returns for change of mind, but it does not exclude remedies available under the Australian Consumer Law for goods that fail consumer guarantees.
Canada and Singapore: Final Sale does not exclude mandatory remedies for defective, non-conforming, incorrectly supplied, or otherwise legally protected goods.
United States: The disclosed Final Sale and regular-return rules apply subject to federal, state, and local rights that cannot be waived.

Consumer rights differ by destination. Mandatory local law controls if it provides greater rights.