Política de envío
This policy explains where Water Lily Silk currently ships, how long order processing and delivery may take, shipping charges, tracking, customs charges, delivery issues, and cancellation requests.
Where we ship
We currently ship to the United States and to the international destinations available during checkout. If your country or region is not available at checkout, please contact before placing an order. We cannot guarantee delivery to a destination that is not enabled in checkout.
Depending on the product and fulfillment availability, an order may ship from the United States or from a fulfillment partner in China.
Order processing time
Most standard-size orders are typically prepared for shipment within 2–3 business days after payment is confirmed. This processing period is separate from the carrier's delivery time.
Custom-sized, tailored, personalized, pre-order, or specially sourced items may require additional processing time. When a product page or written order confirmation provides a different processing estimate, that product-specific estimate applies.
If we learn that an order cannot ship within the stated processing period, we will contact the customer with an updated estimate and any options required by applicable law.
Orders containing multiple items may be shipped in separate packages. A separate tracking number may be provided for each package when tracking is available.
Shipping method, rates, and estimated delivery
Water Lily Silk currently offers Standard Shipping. Standard Shipping charges are shown at checkout for the customer's destination before the order is placed.
After an order ships, the current Standard Shipping estimate is 6–14 business days.
The rate and estimate shown at checkout for the customer's destination apply to that order.
Delivery estimates are not guaranteed arrival dates. Customs processing, carrier disruptions, destination-country procedures, severe weather, holidays, address problems, and other events outside our reasonable control may cause delays.
Water Lily Silk also offers Expedited Shipping with an estimated 3–5 business days delivery after an order ships, available for a subset of countries/regions. Expedited Shipping charges and eligibility are shown at checkout for the customer's destination before the order is placed.
Tracking and split shipments
When tracking is available, it will be sent to the email address associated with the order after the package is dispatched. Tracking may take time to update after a label or tracking number is created.
For a multi-package order, each parcel may travel on a different schedule. The order is not considered fully delivered until all packages have been delivered.
Customs, duties, and import taxes
International shipments may be subject to customs duties, import taxes, VAT/GST, brokerage fees, or other destination-country charges.
Any tax or duty that Water Lily Silk collects will be shown at checkout. Charges that are not collected at checkout may be charged by customs authorities or the carrier and are the customer's responsibility, except where applicable law requires otherwise.
Customs processing can delay delivery. Water Lily Silk does not control customs assessments or release times.
Incorrect or incomplete shipping addresses
Customers are responsible for checking the recipient name and shipping address before placing an order. Please contact immediately if a correction is needed. We will try to update the address, but we cannot guarantee a change after procurement, fulfillment, or shipment has begun.
If a package is returned, refused, or cannot be delivered because of an incorrect/incomplete address, refusal, unpaid destination charge, or failure to collect the package, any refund will be handled under applicable law and our Refund Policy. Actual original-shipping, return-shipping, customs, or carrier charges that Water Lily Silk cannot recover may be deducted where legally permitted. We do not impose a separate fixed handling or restocking fee for this purpose.
Delayed, lost, damaged, or delivered-but-missing packages
If tracking has not updated for an unusual period, or a shipment appears delayed or lost, contact with the order number so we can review the shipment and assist with a carrier inquiry.
If tracking says delivered but the package cannot be located, please check the delivery location, household members, neighbors, building staff, and the carrier, then contact us promptly. A delivered scan does not by itself prevent us from reviewing the available evidence and any rights or remedies required by law.
If a parcel or item arrives damaged, incorrect, or defective, contact us as soon as possible with the order number, description, packaging information, and clear photographs. Confirmed store errors, damage, defects, and wrong items are handled under our Refund Policy.
Returns and return shipping
Water Lily Silk does not process direct exchanges. An eligible item must be returned under our Refund Policy, and the customer may place a separate new order.
For an approved regular return based on fit, preference, or change of mind, the customer is responsible for return shipping. When Water Lily Silk confirms a defective, damaged, or wrong item and requires a return, Water Lily Silk covers reasonable return shipping, subject to applicable law.
Please review our before returning an item. Do not send an item to the address on the original package. The approved return address is provided privately after return authorization.
Order changes and cancellation requests
Please review the size, color, quantity, recipient name, and delivery address before completing checkout.
To request an order change or cancellation, contact as soon as possible, preferably within one hour after placing the order. We will try to help, but a request is not guaranteed if procurement, customization, fulfillment, or shipment has already begun.
This cancellation process does not limit any cancellation, withdrawal, refund, or other consumer right that cannot legally be excluded.
Contact
For shipping questions, contact and include the order number. Please do not include payment-card information in email.